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Coordinator (m/f/d) Laboratory

West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2020 sales of $2.14 billion reflect the daily use of approximately 112 million of its components and devices which are designed to improve the delivery of healthcare to patients around the world.

Location: Eschweiler, North Rhine-Westphalia, DE
Department: Laboratory
Travel requirement: 5%, up to 13 business days per year

Job summary
In this role, you will assist engineers and scientists with a variety of laboratory tasks. This includes performing chemical and/or physical analyses or scientific tests using both routine and special techniques in compliance with all safety, infection control standards and – in case of computerized system data – integrity requirements. You will collect, analyze and process laboratory samples, record results of tests, organize data, and prepare reports and analyses using standard procedures and guidelines.

• Oversee work for timely completion of a complaint investigation and response to the various customers
• Communicate with customers regarding complaints, product issues and returned devices
• Identify critical product issues; contact appropriate support and/or management to ensure issues are reported and resolved; assist with corrective action when necessary
• Lead regular team meetings to resolve any obstacles or issues and to align on priorities
• Use and maintenance of laboratory test equipment necessary for conducting root-cause investigations
• Provide training of new investigators/analysts on the processes and use of laboratory equipment.
• Assist with the creation, review and approval of investigation reports
• Create a safe work environment through identifying and resolving potential safety hazards; maintaining a clean, neat, and safe work environment; and modeling safe laboratory best practices
• Conform with and abide by all regulations, policies, work procedures, instruction, and all safety rules
• Exhibit regular, reliable, punctual, and predictable attendance
• Develop and maintain document control procedures and policies to ensure compliance with GMP regulations
• Ensure all laboratory documents are properly stored, tracked and archived in accordance with applicable regulations and guidelines, and easily accessible to authorized personnel.
• Implement processes and procedures to ensure on-time delivery of testing in compliance with cGMP, the relevant regulatory guidelines / industry standards and the relevant local and global safety guidelines
• Evaluate existing document management systems and procedures to determine current effectiveness and efficiency; identify and recommend improvements
• Communicate and consult with other staff when assessing, acquiring, or deploying new electronic document management systems to ensure smooth transition and minimal disruption
• Establishe and implement policies regarding document storage, sharing, transmission and destruction
• Collaborate with stakeholders to define document storage, naming conventions, and metadata standards
• Provide training and guidance to employees on document management policies and procedures
• Provide support for all types of audits including regulatory, customer and quality system audits
• Collaborate with other departments within West to ensure that document management processes are consistent across the company
• Lead executive and technical parts of projects / programs related to the implementation of new technologies
• Guide or technically support customer audits in the testing laboratory area
• Maintain current knowledge of best practices and developments in document management technologies and techniques through participation in professional organizations or conferences, attendance at meetings or workshops, participation in educational programs, and discussions with colleagues
• Always comply with the company's safety and quality policies, including proper handling of biohazard materials and components

• Bachelor's degree in technical discipline or equivalent experience required
• Master's degree in technical discipline preferred
• 5+ years of experience required
• Experience in leading and developing others preferred
• Experience in conducting root cause investigations of field units preferred
• Experience in laboratory test equipment operation and maintenance such as – but not limited to – Instron, CT scanner, oscilloscope, power supply, multimeter, Zwick, CAD, and microscopes preferred
• Prioritize and complete multiple tasks; has effective time management skills and flexibility; independence in determining priorities and deliverables
• Understand and communicate technical ideas and concepts with technical and non-technical audiences (written and verbal)
• Ability to collaborate with and effectively work as part of a global team
• Active contribution to the progress of global projects and motivation to achieve deliverables in time
• Proficient use of MS Office applications and (desirable Minitab, SAP and Master Control)
• Basic knowledge in project management in order to effectively collaborate with the global project management organization
• Self-reliant, diligent, flexible (with working time to fulfill requirements of a global role)
• Clear communication (fluent in written and verbal English required)
• Background in medical device or pharmaceutical industry
• Knowledge of lean manufacturing and operational excellence concepts
• Ability to comply with the company's safety and quality policy at all times
• Ability to work assigned shift(s) with overtime as required to complete assignments if necessary
• Sitting and/or standing for extended periods may occur as well as getting to and from offices and building sites
• If specifically necessitated by customer requirements, you must be able to see with or without corrective lenses and distinguish color differences for product and safety issues; your hearing ability should be sufficient to hear and react to audible alarms from distances up to 150 feet
• Ability to lift and carry various items up to 50 pounds for manufacturing positions or 30 pounds for administrative positions as required
• Handling of biohazard material and components

• Internationality – As an American company, we live a global cooperation within international structures
• Philanthropy – We value an appreciative and friendly work environment as well as flat hierarchies
• Market-appropriate remuneration – We offer an attractive, market-oriented remuneration, including company social benefits and purchasing benefits
• Social engagement – We support local aid organizations through various actions organized by our employees
• Diversity – We at West value the wide range of our employees who make up our company
• Safety – Occupational safety is our highest priority; we offer secure jobs in a sustainable industry
• Development opportunities – Our employees benefit from an extensive range of trainings as well as from a constant and targeted employee development
• Family-friendly culture – We attach great importance to reconciling private life and work; flexible working hours are a matter of course for us